Shipping policy
Thank you for shopping with Marosena.
Order Processing
Orders are processed within 1–2 business days (Monday through Friday, excluding holidays). Once your order has been processed, you will receive a confirmation email with your tracking information.
Shipping Times
Estimated delivery times:
- United States: 2–5 business days
Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout. We may also offer free shipping promotions from time to time.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to become available.
Delayed or Lost Packages
While we work with trusted shipping carriers, occasional delays may occur. If your package appears to be delayed or lost, please contact us at support@marosena.com, and we will be happy to assist you.
Incorrect Shipping Address
Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@marosena.com. We will do our best to update your order before it ships.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at support@marosena.com and include photos of the damaged package and product so we can help resolve the issue.
Contact
If you have any questions regarding shipping, please contact us at:
Marosena
support@marosena.com